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OPERATIONS

Accentuate your brand, maximise your fulfilment scalability, reduce fraud and exceed your customers’ expectations using our flexible operations and customer care capabilities. With over 2 million square feet of distribution space and 900 call centre seats around the world, PFS blends value adding services with custom processes to create a unique solution tailored to your business. Increase data visibility and make smarter inventory decisions using PFS’s real-time business intelligence reporting capabilities including dynamic reporting, mobile accessibility and customisable dashboards.

2.1mn

MILLION ORDERS
PER MONTH

3.2mn

MILLION LINES
RECEIVED PER MONTH

4.5mn

MILLION LINES
PROCESSED PER MONTH

FULFILMENT

Maximise convenience for your customers by accurately delivering highly branded packages on time. PFS designs customised pick-pack-ship processes to maximise efficiency, accuracy and quality control while using a flexible distribution model deployed throughout all of our global locations. We offer cost-saving freight management, convenient returns management and value-adding services such as gift wrapping, branded packaging, engraving and more.

CUSTOMER CARE

Make your customers’ concerns a top business priority anywhere in the world. Throughout our international, multilingual customer support locations, our call centre, email and live chat agents are immersed in your brand from day one to provide a seamless extension of your culture. We adhere to strict performance grading and quality evaluations and use our proprietary eCommerce customer support software. This technology allows agents to place, modify and cancel orders as needed, as well as access customer accounts and comprehensive, personalised agent instructions as needed.

ORDER MANAGEMENT

Use a scalable, stable established OMS without the high cost and time-intensive implementation of your own. PFS provides experienced teams of IT professionals dedicated to managing orders on your behalf, maximising fraud protection, managing complex, third-party integrations with ease and specialising on all five of our robust technology platforms.

NEED A COMPREHENSIVE SOLUTION?

Though essential to commerce success, operations are just one part of a larger eCommerce machine. When combined with agency, technology and consulting services, PFS can provide a cohesive, fully End-to-End solution for clients under one roof. If one piece of your eCommerce puzzle is a pain point, it affects every other area of your solution. Our flexible offering is capable of supplying everything your eCommerce business could need, along with our curated, best-of-breed providers on each touchpoint, with just one phone call.